PawTriage support
For help with purchases, restore, privacy, account deletion, or using the app, email support@keenshift.ai.
Purchase not showing?
Open PawTriage → Settings → Restore Purchases. Keep the Apple transaction unfinished until the app confirms synchronization; do not buy again just to fix a restore.
Open PawTriage → Settings → Restore Purchases. Keep the Apple transaction unfinished until the app confirms synchronization; do not buy again just to fix a restore.
Photo unavailable?
You still receive the same questionnaire result. Payment, photo quality, consent, quota, and network availability never change that result.
You still receive the same questionnaire result. Payment, photo quality, consent, quota, and network availability never change that result.
Support messages sent through the in-app form are retained for 90 days, then logically expire. Email sent directly to the address above is retained according to the mailbox provider's normal support workflow.